Cancellations
Cancellations made by The Knowledge Academy
Genius Mind Brain Development Academy reserves the right to cancel, move, and reschedule a training event or course due to circumstances that are beyond Genius Mind Academy’s control, such as trainer illness or low attendance. Reasonable efforts will be made to contact and notify clients of any alterations to their training event or course. If a training event is cancelled, Genius Mind Academy will either re-allocate Clients on to future training events with the Client’s consent, offer Virtual training events, or elearning training.
Client Cancellations
- Except for instances provided under Clause 3, “Cancellations made by Genius Mind Academy”, the following cancellation fees will be imposed on all bookings, dependent on the number of days notice provided to Genius Academy. If you need to make a cancellation, please notify Genius Mind Academy in writing or via email.
- All cancellation and rescheduling fees are due immediately via debit or credit card.
- All cancellations made between 0-30 days prior to the course start date, are subject to a 100% cancellation fee, based upon the full course fee (+ GST), which must be paid in full upon cancellation.
- All cancellations that are made between 31-40 days prior to the course start date, are subject to a 75% cancellation fee, based upon the full course fee (+ GST), which must be paid in full upon cancellation.
- All cancellations that are made between 41-50 days prior to the course start date, are subject to a 25% fee, based upon the full course fee (+ GST), which must be paid in full upon cancellation.
Refunds
- When a refund is issued to the Client by Genius Mind Academy, the refund may take up to a maximum of 20 working days to be processed. Refunds will be processed using the same payment method that the original payment was made. Deposits and banking fees are non-refundable.
- Genius Mind Academy will not be liable for any fluctuation in exchange rates or bank charges for overseas refund transactions.
- Course examination vouchers are non-refundable.
- Where a customer has outstanding monies, any refunds granted will be offset against any outstanding monies.